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Frequently asked questions
We've already implemented a number of changes and improvements as a result of the feedback we've received, including:
- Replacement bus services will now always directly serve Crystal Peaks Interchange to provide better connection to the shopping centre and improved customer facilities.
- Replacement bus services will now serve Sheffield Interchange (outbound) as an alternative connection to Sheffield Station, providing better customer facilities including seating and on-site customer service staff.
- Bus stop location descriptions now feature local landmarks to make them easier to find.
- Live departure information is available for replacement bus services, making it easier to find your bus connection using our TSY Live Departure tools.
- Real time information is also available at bus stops with displays.
- We're continuing to work to make this more reliable, and also add live departure information at Sheffield Interchange.
- We now aim to provide a minimum of 2 weeks advance notice of planned engineering works.
- Directional signage and wayfinding has been improved.
South Yorkshire Supertram came back under public control after 27 years on 22 March last year as the first step in the Mayor’s commitment for an integrated public transport system.
South Yorkshire Mayoral Combined Authority (SYMCA) is continuing to invest to future proof and extend the lifespan of our tram network, with a programme of rail replacement engineering and network improvement works.
Supertram connects millions of people to jobs, education, healthcare, shopping, leisure and to visit family and friends – connecting some of the most deprived areas of our region, levelling the playing field for many residents.
Rail replacement works will give passengers a better travel experience by improving comfort, reducing noise in areas where tracks are currently worn, and reducing the risk of unplanned closures on the network.
We've completed a number of works so far this year, including:
Track renewal works near:
- Birley Lane and Birley Moor Road
- Hillsborough Interchange
- Gleadless Townend tram stop
- Hillsborough Barracks
We're currently working on:
- Ridgeway Road (between Manor Top and Hollinsend)
- Park Grange Road
- Norfolk Park viaduct (near Park Grange Croft tram stop)
Other improvements:
- Tram shelter glazing replacement programme
- Tram shelter poster case plastic replacement programme
Supertram services are typically less busy during the school holidays, and many people have more flexibility to make alternative travel arrangements, helping to minimise disruption.
An overview of upcoming Supertram network improvement and maintenance works is published in advance of each set of works on our Network Improvements page.
Posters will also be displayed at tram stops and Travel South Yorkshire Interchanges and Park and Ride sites in affected areas of the network.
Trams will also have posters, conductors will be able to advise of upcoming changes to services, and information display screens at tram stops will advise of upcoming works.
Follow @TravelSYorks and @SY_Supertram on X for updates and notifications.
Some works may not affect regular passenger services but could affect local residents and businesses. Information about these works is in the 'Other works' section of the Network Improvements page. Letters will also be sent by post.
Further help and support
If you'd like to share your views or get support in a different way, then there are plenty of options available:
Call Traveline
Our contact centre team is available to help over the phone for free. Just call 0800 952 0002.
View more information and opening hours
Send us an email or letter
You can either use our online contact forms to share feedback, or write to us.
View ways to get in touch with us
Get help at an Interchange
Our customer service teams at Travel South Yorkshire Interchanges can provide more information, record feedback, and help you plan your journey.
View more information about customer service availability at Interchanges
Page last reviewed: 17 September 2025