Your comments and experiences about Travel South Yorkshire are important to us. By giving us your feedback we can continue to improve our products and services.
You can contact us online, by post or by phone. We aim to respond within ten working days to any comments made online, by email or post.
Log into our online MyTSY service to tell us about something or to make a request.
If you have a MyTSY account you can log in to see the status of your feedback or request at any time.
If you don't have a MyTSY account you can complete our Tell us what you think web form with the details of your feedback or request.
For journey and ticket queries you can contact us on our @TravelSYorks X feed.
Email us using our Tell us what you think webform.
Your comment will be forwarded to the relevant department or partner organisation for them to contact you directly.
You can send any written correspondence to the following address:
Customer Liaison Team
South Yorkshire Mayoral Combined Authority
11 Broad Street West
Sheffield
S1 2BQ
You can get in touch with South Yorkshire Mayoral Combined Authority by calling our freephone number, 0800 952 0002:
You will be greeted by an automated voice providing you with four options to route you to the relevant team to help with your enquiry.
Please select from the following options:
- Press 1 for Travel South Yorkshire, providing support with all aspects of public transport
- Press 2 for Supertram, providing advice and guidance on South Yorkshire Tram services
- Press 3 for TravelMaster, providing South Yorkshire with great value and simplified ways to pay for public transport
- Press 4 for Growth Hub providing business support across South Yorkshire
We are open:
- 7am to 7pm Monday to Friday
- 8am to 7pm Saturday and Sunday
- 362 days a year (only closing on Christmas Day, Boxing Day and New Year's Day).
Visit our Traveline information page for more information on how we can help you, as well as updates about our performance
If you have witnessed troublemakers or an incident on public transport, at an interchange or at a stop, or damage to a shelter, we need to hear about it.
Complete our Tell us what you think web form with the details, alternatively you can use your MyTSY account to log feedback or requests.
Visit our Travel Safe page to find out how to report serious incidents as well as find useful direct contact details for our partner organisations.
Our Customer Charter
Our Customer Charter lets you know about what we do, our commitment to providing services to the standard you expect and why your feedback is important to us. We want you to know and understand how your opinions about the services we, and our partners, provide allow us to better meet your needs. The Charter also tells you what you can expect from us when you give us any comments.
South Yorkshire Bus Promise
The Mayoral Combined Authority (MCA), Local Authorities and operators have committed, through the Enhanced Partnership, to working together to improve bus services across South Yorkshire.