Use this page to find out what documents to send us when applying for a pass, it will mean we can send you your pass quickly. Your application may be rejected if these guidelines are not followed:
ENCTS Visually Impaired Person Pass
ENCTS Visually Impaired +Carer Pass
General rules for ALL passes
Follow these guidelines before submitting your application.
The name of the pass application/account name must match the name on the proof documents
You must provide full address details – including house number/name, street, postcode
Your photo must meet the acceptable photo guidelines below
You must provide your date of birth
Proof documents and details
Proof of identity documents we accept for all passes (see additional guidance for Disabled and Disabled + Carer further down this page):
- Birth certificate – scanned copy or photo of the certificate uploaded
- Passport identifier – the 28 characters on the bottom line of your passport e.g. 1041211587GBR0205169F1604120
- Driving licence number
- NHS Medical Card - scanned copy or photo of the card uploaded
- NHS Medical Prescriptions - scanned copy or photo of the prescription uploaded
- Any other official letter that states your date of birth
Unfortunately we can't accept a letter confirming your National Insurance number as proof of identity, as it doesn't state your date of birth.
For parents/guardians applying for a pass on behalf of your child (Zoom Under 16 and Zoom 16-18 Travel Passes) then you must create a MyTSY account in the name of the child with a separate email address (not your own email address if it has already been used on your own MyTSY account)
Do not send us the original documents if applying by post – a photocopy is all we need. All documents (originals and copies) are destroyed once the pass is ordered.
Acceptable Photograph Guidelines
Your photo must meet the following guidelines:
Your face should fill ¾ of the photo. You must be facing forward.
No hats, hoods, masks, sunglasses or half selfies - we need to see your full face
Not too dark, no one else in the picture and no full body photos
No app filters - we need to see your full face
Please do not submit a photo or scan of your passport for your photo – these pictures are not suitable, as they are obscured by a hologram and can often appear low quality when reproduced.
Disabled Passes
We provide several different types of disabled person’s travel pass – expand on the different passes below to find out the types of documentation you will need in order to prove eligibility.
Documents we accept as proof for a disabled pass
Personal Independence Payment (PIP) letter which states a score of either 8 points or more in “Moving Around”, or 8 points or more in “Communicating”, or
A letter from the Department for Work and Pensions (DWP) showing that you have been awarded “Higher Rate Mobility Component” of Disability Living Allowance (DLA), or
Proof letter stating that you have been awarded a “Blue Badge”, or
Copy of “Blue Badge” (we need to see your name, photo and 'valid to' date which may be on opposite sides of your badge. If this is the case, please send a copy of both sides.), or
Proof that you are receiving War Pensioner's Mobility Supplement, or
A letter from your local authority (Barnsley MB Council, Doncaster MB Council, Rotherham MB Council or Sheffield City Council) confirming that you are entitled to a pass, or
A completed Mental Health Transport Concession form signed and stamped by your psychiatrist (Barnsley only).
If you don't have any of the first six proofs you will need to apply to your local authority to get a letter confirming your disability status. See your Local Council contact details on the Disabled Pass page for more information.
Disabled Passes are valid until your 66th birthday, after which you qualify for a Senior Pass instead (exception – this does not apply to Visually Impaired or +Carer Passes, you can have these at any age).
If you believe you are entitled to an ENCTS Disabled +Carer Pass, you will need to provide us with one of the ENCTS Disabled Pass proof documents in the section above and also one of the following:
Personal Independence Payment (PIP) letter showing Daily Living Component at the Enhanced Rate, or
A letter from the Department for Work and Pensions (DWP) showing that you have been awarded Higher Rate Care Component of Disability Living Allowance (DLA), or
A letter from the Department for Work and Pensions (DWP) showing that you have been awarded Higher Rate Attendance Allowance, or
A letter from your local authority (Barnsley MB Council, Doncaster MB Council, Rotherham MB Council or Sheffield City Council) confirming that you are entitled to a +Carer pass.
If you are applying for the first time you will need to provide us with one of the following proof documents:
Certificate of Visual Impairment (CVI), or
A letter from your local authority (Barnsley MB Council, Doncaster MB Council, Rotherham MB Council or Sheffield City Council) confirming that you are entitled to a visually impaired/partially sighted pass, or
A letter from Sheffield Royal Society for the Blind (SRSB), or you can contact them and they will apply on your behalf.
If you already hold a Visually Impaired Person's Pass, and it is due for renewal, we do not need you to submit proof documents again. When it is time to renew your pass please email us at passes@travelsouthyorkshire.com or call us on 01709 515151.
If you believe you are entitled to an ENCTS Visually Impaired +Carer Pass you will need to provide us with one of the ENCTS Visually Impaired Pass proof documents in the section above and also one of the following:
Personal Independence Payment (PIP) letter showing Daily Living Component at the Enhanced Rate, or
A letter from the Department for Work and Pensions (DWP) showing that you have been awarded Higher Rate Care Component of Disability Living Allowance (DLA), or
A letter from the Department for Work and Pensions (DWP) showing that you have been awarded Higher Rate Attendance Allowance, or
A letter from your local authority (Barnsley MB Council, Doncaster MB Council, Rotherham MB Council or Sheffield City Council) confirming that you are entitled to a +Carer pass.
Living outside of South Yorkshire ?
If you live outside South Yorkshire, you need to apply to the local authority that covers your usual place of residence.
Senior Pass Auto Renewals
If your pass expires we will send you a new pass automatically. All you need to do is look out for it landing on your doormat. You can find more information on the Senior Pass Renewals Page.
Your new pass should arrive 4-6 weeks before your current pass expires. If your new travel pass hasn’t arrived 4 weeks before your current pass expires, please let us know by emailing [email protected] or calling 0800 952 0002.