With convenient stops at some of the region's best destinations, plus friendly and helpful conductors on-board to provide tickets and information, it's easy to get around Sheffield and Rotherham using Supertram.
This page answers just about any question you could have about travelling with us, plus provides helpful information about your journey.
Information on this page:
Step-by-step guide to travelling
Planning your journey
Use the Travel South Yorkshire Journey Planner, or find your route by checking the Supertram network map.
The TSY Journey Planner is the best way to plan your journey in South Yorkshire, with all Supertram routes and timetables available. You can use it in your web browser, and it's also built-in to the TSY Mobile App.
Just enter your start and end destination, and the best route will automatically be found. To view tram options only, ensure that only 'Tram' is selected in the more options section.
If you want to find out more information about where each of our 4 tram routes go, just head to our Network Map and Routes page to view more details and see what facilities are available at each stop.
How to buy tickets for the tram
You can buy tickets in advance using the TSY Mobile App, or buy from the conductor when you board.
Buy tickets in advance using the TSY Mobile app, from an Interchange ticket machine, or show a bus and tram combined ticket from TravelMaster. A conductor will ask to see your ticket while on-board. You’ll always pay the best price when buying in advance.
Alternatively, buy a ticket from the on-board conductor. We accept:
- Contactless payments
- Mobile and smart tickets
- Concessionary passes
- Cash (please try to have exact change)
For full details and to compare our range of tickets to find the best value option for you, see our Tickets and fares page.
How to buy tram tickets, and check ticket prices
At the tram stop and boarding
When the tram arrives at your stop, open the doors by pressing the button on the outside of the door.
Most tram stops have electronic displays which show information about when the next tram is due, and information about disruptions. Stops with shelters also have a poster case with printed information and timetables.
The tram will stop in-line with the tactile paving at the tram stop.
Once the tram has safely come to a stop, the open button will light up and a tone will sound. Press the button to open. Doors won't open automatically.
Please stand clear of the doors as they open, and let other passengers off the tram first.
Please do not leave luggage unattended at the tram stop or on-board the tram.
Priority seats and space for wheelchairs, and mobility scooters (permit required), are available near entrance doors. Please give up these spaces for people who may need them.
Audio and video recording may be in use for everyone’s safety and can be used in a court of law. System operated by Supertram (South Yorkshire Future Trams Limited). For enquiries, please contact us.
For the comfort and safety of all passengers:
- Bicycles, e-bikes and e-unicycles are not allowed on any tram services. You can park your bike for free at many Park and Ride locations.
- You are allowed to carry a folded bicycle on the tram (in its folded position).
- 1 well behaved dog is allowed to travel with a passenger (view guidance for dog owners).
- Assistance dogs are welcome on all services.
- Mobility scooters are allowed with a permit. View how to apply for a permit.
- Please don't bring very large and bulky items on-board, particularly at busy times.
- No smoking or vaping. It is against the law to smoke or vape on-board.
- Please don't consume food or drink while on-board.
Please refer to the Supertram Conditions of Carriage for full details of all requirements and restrictions.
Arriving at your destination
When the tram is approaching your stop, press one of the stop request buttons located throughout the tram.
Trams stop by request only, so you need to press the button to request your stop. The 'stopping' signs throughout the tram will be lit when a stop has been requested.
Audio and visual announcements on-board the tram will state the next tram stop.
At the doors, you need to press the door open button to exit the tram. Buttons are located on the panels to the left and right sides of the doors on most trams, or in the middle of the doors on newer trams. The button will light up, and a tone will sound when they are ready to open.
Did you know that with your Supertram ticket or pass, you can enjoy special deals at a range of shops, cafés, and venues across South Yorkshire? Our Tramendous Deals page has more information.
Tramendous deals and offers with your ticket
Supertram Accessibility
All trams are easy access with level boarding, and feature audio and visual announcements.
Tram doors will open in-line with the tactile paving at the tram stop.
Trams have wheelchair spaces available near the doors, along with accessible priority seating.
Assistance dogs are welcome on all services.
Mobility scooters are allowed with a permit. View how to apply for a permit.
Priority seats are located near entrance doors. These seats may be required for passengers who require support and care.
Free Parking at Park and Rides
You can park your car or bike for free at a Travel South Yorkshire Park and Ride, just pay for your tram ticket.
Step-by-step guide to travelling with Supertram
Whether you're a first-time passenger or a regular rider, this guide will help you travel confidently and comfortably on the South Yorkshire Supertram network.
Step 1
Plan your journey
Before you set off, it's a good idea to plan your journey. You can do this in a variety of ways, including using our travel tools:
- Online or on mobile: Use the Travel South Yorkshire Journey Planner to find the best route, tram times, and connections. To just look at tram journey options, make sure only 'Tram' is ticked in the 'More options section. The journey planner is also available in the TSY Mobile app.
- Network maps: These show all tram routes and stops. You can find them on our network and routes webpage or at tram stops.
- Ask for help: Staff at Travel South Yorkshire Interchanges are happy to assist, or you can call Traveline for free on 0800 952 0002.
Visit our Tickets and Fares page to check available fares in advance. If you're unsure which ticket you need, don’t worry - you can buy on-board from the conductor, who can help you find the best ticket for your needs.
If your journey involves a bike or car, you can park for free at a Travel South Yorkshire Park and Ride. This is a convenient way to avoid traffic and parking costs, just pay for the cost of your travel.
There are some restrictions to what you can bring on board, such as large items and bikes. Check the details before setting off on your journey.
Step 2
Arriving and waiting at the tram stop
Tram stops are clearly signposted and easy to find from nearby roads and paths.
Be careful of moving trams when at the tram stop or near tram tracks. Always stop and look both ways before crossing tram tracks.
Most platforms have poster cases, which include labels for the platform letter or number. This will tell you which direction each platform serves.
Real-time information screens show when the next tram is due. They display the route, destination, and scheduled departure time for upcoming services. They will also display travel alerts and other information on the bottom line of the screen.
Poster cases display route maps, stop-specific timetables, and service updates. Additional signage and posters may be displayed, so keep a look-out for information which advises you of changes to your journey.
Stops have tactile paving to help visually impaired passengers navigate safely. Tram doors will open in-line with this paving.
Step 3
Boarding the tram
When the tram arrives, please stand back from the platform edge, and allow other passengers to leave the tram first.
If no one is getting off, wait for the door button (in the middle of the doors) to light up and make a sound. Then press the button to open the doors.
All trams have level boarding with the tram platform.
Step 4
While on-board the tram
Once you're on-board the tram, find a seat. Priority seats are available near the doors for people with disabilities, older passengers, and those who are pregnant. There are also spaces for wheelchairs and mobility scooters.
If a service is particularly busy you may need to stand. Please stand away from the doors and main walkways to keep the tram safe and accessible for everyone.
A conductor will come to check your ticket, or sell you one if needed. You can pay with cash or contactless card (including Apple Pay and Google Pay).
Step 5
Leaving the tram
The next stop is shown on screens on-board the tram and announced over the speaker system.
Trams don't stop automatically, you need to request your stop. Press the stop request button on the handrails when your stop is next. 'Stopping' signs will light up once the next stop has been requested.
Make your way to the door to exit, making sure to use the handrails. Once the tram stops, you need to press the door open button to exit the tram. Buttons are located at the side of the doors (or in the middle of the doors for some newer trams), and will light up and sound a tone once the tram has stopped.
Step 6
Continuing your journey
After you leave the tram, make sure to follow designated footpaths to cross the tram tracks safely.
Continue to follow the details from your journey plan, or look for nearby signage to popular destinations.
We'd love to hear about your journey - please contact us if you'd like to share your experience.
If you need to contact us about lost property, please use visit our lost property page.
Further information
Page last reviewed: 12 January 2025