Key point

  • After Thursday 26 March, you’ll need to reset your password using your current registered email address.

We’re building a better and fairer transport system for South Yorkshire. We brought Supertram under public control in 2024, and from autumn 2027 we’ll be doing the same with South Yorkshire’s buses.

A key part of our ambition is creating a transport system that’s more responsive and more focused on you. To support this, we've made some behind‑the‑scenes improvements to MyTSY.

You won’t see many changes straight away, but there is one important thing you’ll need to do:

After Thursday 26 March, you’ll need to reset your password using your current registered email address.

This upgrade is an important first step towards bigger improvements down the line. It will help us communicate with you more effectively and ensure our systems are safer, more stable, and better prepared for the future.

We’ll keep you updated as these enhancements roll out, and we’re confident they will help us deliver a smoother and more reliable customer experience.

FAQs

We’ve upgraded MyTSY - an important first step towards bigger improvements down the line. It will help us communicate with you more effectively and ensure our systems are safer, more stable, and better prepared for the future.

To complete this work, MyTSY was unavailable from 00:00 (midnight) on Monday 23 March until 07:00 on Thursday 26 March. You were not able to renew or buy a travel pass during this period.

You will need to re‑register your MyTSY account from Thursday 26 March.

Just:

  1. Visit the MyTSY sign in page
  2. Select ‘No account? Create one’
  3. Sign up again using the same email address you used previously

Your details, passes, and history will automatically sync to your new account.

1. Use your existing MyTSY account to sign in or create a new account.

MyTSY sign-in page showing options to sign in or create a new account.

2. If you are an existing user logging in for the first time since 26 March 2026, you will need to re-register by clicking "No account? Create one"

MyTSY sign-in screen showing the “No account? Create one” link to re-register.

3. What you will see if you try your account without resetting

MyTSY sign-in screen showing an error message that no account was found for the email address entered.

4. What you will see if you try your account after resetting

MyTSY create account screen for users re-registering with their existing email address.

This upgrade was the first step in creating a more responsive, reliable and passenger‑focused system.

It will help us:

  • Improve how we communicate with you
  • Support future enhancements
  • Build a more resilient digital platform

We needed a full three‑day window to safely complete:

  • Account and data migration
  • System upgrades
  • Testing to ensure everything works correctly

This ensures your data transfers securely and the system is stable before going live again.

No. Your personal information remains secure. The migration and testing processes ensure all data is securely transferred and protected.

Yes, routine maintenance will continue, but this doesn’t mean MyTSY will be offline.
If future work requires downtime, we’ll let you know in advance.

No, your pass will transfer across with your account data. However, if your pass expires during the downtime (23–26 March), please renew it beforehand so you can still use it during these times.

MyTSY is for concessionary passes and customer enquiries, not standard ticket purchases. You can continue buying these types of tickets using existing bus, tram, or app channels.

Senior passes continue to auto‑renew, and you do not need to renew manually.
However, you must re‑register your MyTSY account after 26 March using your existing email.

You will need to re‑register your MyTSY account after 26 March using your existing email. Once logged in, all your existing information, passes and services will be available.

If your pass expires during the downtime, please renew it beforehand.

Support is available via:

📞 0800 952 0002
📧 [email protected]
📮 Customer Liaison Team, SYMCA, 11 Broad Street West, Sheffield, S1 2BQ

You will need to re‑register your MyTSY account after 26 March using your existing email. Your pass details and account history will transfer automatically.

If your pass expires during the downtime, renew it before Monday 23 March.

Yes, you can create a MyTSY account any time before 00:00 (midnight) on Monday 23 March or after 07:00 on Thursday 26 March.

The first time you use MyTSY after 26 March, you must re-register your email address by selecting:

‘No account? Create one’ on the homepage and following the instructions.

Sign up again using the same email address as you used previously. Your details will reconnect automatically.

We will provide step by steps instructions as part of these FAQs. But if you’re still having trouble, contact us at:

📞 0800 952 0002
📧 [email protected]
📮 Customer Liaison Team, SYMCA, 11 Broad Street West, Sheffield, S1 2BQ

For your safety:

  • We will never contact you to ask for your password, bank details or personal information.
  • You should only update your account directly through the official MyTSY website.
  • Do not click on unsolicited emails or links claiming to be MyTSY.
  • If something feels suspicious, delete it or contact us to check.

Your security is extremely important to us.