Supertram Community Programme
We’re proud to launch our new community ambassador volunteer programme. This is an opportunity for local people to get involved in helping keep the Supertram network clean, green, and welcoming for everyone.
Our volunteers play an important role in supporting projects that enhance the look and feel of our stops and surrounding areas, helping create spaces the whole community can be proud of.
Frequently asked questions for volunteers
Who can take part?
We’re looking for people who:
- Live in South Yorkshire
- Have an interest in their local community
- Are happy to support with light, practical tasks
No previous experience is required, just enthusiasm and a willingness to get involved. Whether you’re a student looking for some experience (minimum 16 years old) or a resident near one of our tram stops, we’d love to hear from you.
Volunteers should be aware that some activities take place in outdoor environments with plants and landscaped areas. If you have any known allergies (e.g. plants, pollen, soil, or similar), please ensure you consider this before taking part and inform the team at the start where relevant.
Volunteering opportunities
Activities will vary throughout the year and may include:
- Planting and landscaping
- Weeding and basic green space maintenance
- Painting and small improvement projects
- Light cleaning and litter picking
- Engaging with passengers during special events
You’ll be working alongside our Supertram Presentation team to help maintain a clean, safe and welcoming environment across the network. All activities will be low-risk to gain achievable improvements and all relevant tools and guidance will be provided by a member of the Supertram team.
Volunteers should also take personal responsibility for appropriate sun protection during hot weather (e.g. wearing sunscreen, hats, and suitable clothing), as activities may take place outdoors for extended periods.
How to get involved
If you’re interested in volunteering, simply register using this form or email your details to [email protected].
When opportunities become available, our team will be in touch with further details and next steps.
Volunteering activities
Upcoming Volunteering Activity
More opportunities to get involved are coming soon — stay tuned!
If you are selected to take part, a member of the Supertram team will contact you with further details about the activity.
Why get involved?
- Support your local community
- Help improve your local tram stops
- Meet like-minded people
- Make a visible difference to your environment
What will I get out of volunteering?
- Free return tram travel to the volunteering location on the day
- A sense of pride and achievement for community support
- Interaction with volunteers, Supertram colleagues and passengers
- An email confirmation of your volunteering activity
Learn more about how our Presentation team cares for our trams and network: Supertram Presentation Team at Work.
Frequently asked questions for volunteers
No experience is needed. All activities are simple, and full guidance will be given by the Supertram team on the day.
Yes, volunteers will be provided with free Supertram travel on the day of their volunteering activity to help you get to and from the session.
Just wear suitable clothing and footwear for outdoor or practical tasks. Any tools, equipment, and additional PPE needed will be provided by Supertram. Volunteers are responsible for ensuring they are appropriately prepared for weather conditions, including the use of sunscreen during hot or sunny weather.
Session times may vary depending on the activity, but full details will always be shared in advance so you know what to expect.
That’s no problem, just let us know as soon as possible so we can adjust plans and offer the space to another volunteer.
- Participation in the Supertram Community Ambassador Volunteer Programme is entirely voluntary and unpaid. Volunteers take part at their own choice and availability, and Supertram reserves the right to accept or decline participation where appropriate.
- Volunteers must be aged 16 or over. Volunteers under 18 may require parental or guardian consent. Volunteers should be based within South Yorkshire or within a reasonable commuting distance of the Supertram network.
- Volunteers are not employees of Supertram and must not present themselves as Supertram staff or act as official Supertram colleagues at any time.
- Volunteer support is only required during agreed activity sessions. Outside of these times, there is no obligation to undertake any duties or responsibilities on behalf of Supertram.
- Volunteers may choose to carry out informal, positive actions such as helping to keep their local tram stop tidy on an ongoing basis, however, no major changes, works, or interventions must be carried out without prior approval from Supertram.
- Activities may include light practical tasks such as planting, weeding, painting, litter picking, and supporting community events. All tasks will be low-risk and suitable for public participation. Volunteers will only be asked to take part in activities appropriate to their abilities where possible.
- All activities will be subject to appropriate risk assessments carried out by Supertram. Volunteers will receive a safety briefing before starting any activity and must follow all instructions provided by Supertram staff at all times.
- All necessary tools, equipment, and guidance will be provided by Supertram.
- Volunteers should ensure they are physically able to take part in the activities they agree to and must inform Supertram of any accessibility requirements or support needs at the time of registration.
- Volunteers are expected to behave respectfully towards staff, other volunteers, and members of the public at all times. Supertram reserves the right to withdraw a volunteer’s participation if behaviour is deemed unsafe or inappropriate.
- Contact details provided during registration will be used solely to contact volunteers about upcoming volunteering opportunities related to the Supertram Community Ambassador Volunteer Programme. Details will not be shared with third parties.
- Volunteers taking part in approved activities will be covered under Supertram’s public liability arrangements. Supertram is not responsible for loss or damage to personal belongings during volunteering activities.
- Volunteers take responsibility for their own personal care during activities, including appropriate protection against weather conditions such as sun exposure. Supertram cannot accept responsibility for sunburn or related effects resulting from participation.
- Volunteers participate in outdoor environments that may include plants, soil, and landscaped areas. Supertram cannot accept responsibility for any allergic reactions or sensitivities that may occur. Volunteers should inform the team of any relevant allergies or conditions prior to participation.
- Volunteers may be photographed or filmed during activities for Supertram marketing and communications purposes. Where required, separate consent will be requested.
- Supertram reserves the right to amend, postpone, or cancel volunteering activities where necessary, including due to weather, safety concerns, or operational requirements.